FW: Update on Phone Company SMS Delivery Issues - REVISED

VR
Victor Raymos
Sun, Feb 14, 2016 12:54 AM

Good Evening,

I have forwarded below the email I received from ShowingTime regarding
reports of SMS messagethat have been sent successfully but not received by
the agent or homeowners on Friday afternoon and Saturday morning.  Please
see the email below for further details:

Hello Victor,

ShowingTime has had a large number of reports of SMS messages that have been
successfully sent but not received by the agent or homeowner on Friday
afternoon and Saturday morning.  After investigating several reports with
the carriers, it appears that multiple phone carriers have begun arbitrarily
SPAM filtering text messages without notifying the recipients or giving them
any method of whitelisting or seeing the SMSs that have been sent to SPAM.
The phone carriers are making a blanket decision for all recipients on their
service without input as to whether the message is actually SPAM or not.
ShowingTime has been working with the carriers to get all of our numbers
whitelisted again, but it is an ongoing process.  The percentage of SMSs
that have been discarded by the phone companies has dropped from 25% on
Friday afternoon to about 2% currently and we are working to get the last
carriers cleared.

We strongly encourage all agents to download the ShowingTime app for the
iPhone or Android as an alternative or supplement to SMS as that cannot be
blocked or interfered with by carriers.

http://trk.cp20.com/click?9t70i-19ub8i-6nwczs8 Download the ShowingTime
App
Now available for iPhone, iPad, iPod touch and Android Devices

http://trk.cp20.com/click?9t70i-19ub8j-6nwczs9
http://trk.cp20.com/click?9t70i-19ub8k-6nwczs0

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oid=00D00000000hhEx>

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Good Evening, I have forwarded below the email I received from ShowingTime regarding reports of SMS messagethat have been sent successfully but not received by the agent or homeowners on Friday afternoon and Saturday morning. Please see the email below for further details: Hello Victor, ShowingTime has had a large number of reports of SMS messages that have been successfully sent but not received by the agent or homeowner on Friday afternoon and Saturday morning. After investigating several reports with the carriers, it appears that multiple phone carriers have begun arbitrarily SPAM filtering text messages without notifying the recipients or giving them any method of whitelisting or seeing the SMSs that have been sent to SPAM. The phone carriers are making a blanket decision for all recipients on their service without input as to whether the message is actually SPAM or not. ShowingTime has been working with the carriers to get all of our numbers whitelisted again, but it is an ongoing process. The percentage of SMSs that have been discarded by the phone companies has dropped from 25% on Friday afternoon to about 2% currently and we are working to get the last carriers cleared. We strongly encourage all agents to download the ShowingTime app for the iPhone or Android as an alternative or supplement to SMS as that cannot be blocked or interfered with by carriers. <http://trk.cp20.com/click?9t70i-19ub8i-6nwczs8> Download the ShowingTime App Now available for iPhone, iPad, iPod touch and Android Devices <http://trk.cp20.com/click?9t70i-19ub8j-6nwczs9> <http://trk.cp20.com/click?9t70i-19ub8k-6nwczs0> <https://na31.salesforce.com/servlet/servlet.ImageServer?id=01500000000huLC& oid=00D00000000hhEx> <http://na31.salesforce.com/servlet/servlet.ImageServer?oid=00D00000000hhEx& esid=018370000012Rnd>